Voice Services

Voice Service

Clear, reliable and cost-effective voice calls are essential for any business.

At Protel operate our own interconnect and networking facilities, meaning high quality, affordable voice calls. Our Voice products include VoIP, IP PBX, Voice recording, TMS and cloud IP PBX services.

VoIP

VOIP stands for "Voice over Internet Protocol." It is a technology that allows voice communication and multimedia sessions to be transmitted over the internet or other IP networks. VOIP is commonly used for making phone calls, video conferencing, and other real-time communication services over the internet. It's a cost-effective and flexible alternative to traditional telephone services.

IP PBX

Overall, IP PBX systems provide a more flexible and cost-effective way to manage and streamline communications within an organization, making them a popular choice for businesses and institutions. Easy to use, reliable, and feature-rich, IP-PBX is designed to help small and medium businesses make a giant leap in efficiency and cost savings. The innovative IP-PBX unleashes the power of unified communications, provides great flexibility with field-upgradable modular design, and allows you to connect to traditional lines, VoIP lines, and cellular networks. Perfectly future-proof, converges business-enhancing features with free software updates to grow with your business and assures reliability over the years.

Voice Recording

CallVault is a secure call recording storage platform that ensures untampered call recordings. The call recordings are stored safely and separate from the client’s PBX system. These Encrypted call recordings are accessible only to pre-authorized personnel within the client organization. CallVault gives our clients peace of mind that their untampered call recordings are encrypted and stored safely separate from their PBX system. Secure control and logging means total control over access to client information.

Telephone Management System

A Telephone Management System captures live call records from your telephone system and allows the user to create several meaningful reports. These reports could then be sent via mail to the management in the company.

Cloud IP PBX Services

Offers a high-quality communications service. With its advanced PBX features and being permanently in the cloud, Cloud IP PBX from Protel gives your business a leading advantage.